Kiosk Industry Trends in Malaysia: What’s New and Exciting?
As self-service kiosks continue to grow in popularity across Malaysia, businesses are looking for new and innovative ways to incorporate this technology into their operations. From retail stores to healthcare providers, kiosks are becoming an increasingly common sight in a variety of settings. In this article, we’ll explore some of the latest trends in the kiosk industry and how they’re shaping the self-service landscape in Malaysia.
Trend 1: Contactless Payment Options
As Malaysians continue to adopt contactless payment methods, businesses are responding by incorporating this technology into their kiosks. With the COVID-19 pandemic driving an increased demand for touchless transactions, kiosks equipped with contactless payment options are becoming more popular than ever. By allowing customers to make payments using their mobile phones or credit cards, kiosks are helping to improve the overall customer experience and reduce the risk of transmission.
Trend 2: Interactive and Personalised Experiences
As kiosks become more sophisticated, businesses are exploring ways to offer more interactive and personalised experiences for their customers. For example, interactive touchscreens can provide customers with a range of options, including product information, promotions, and even personalised recommendations based on their previous purchases. By tailoring the kiosk experience to the individual customer, businesses can create a more engaging and memorable experience that can help to drive repeat business.
Trend 3: Integration with Mobile Apps
As mobile apps continue to play an increasingly important role in the lives of Malaysians, businesses are looking for ways to integrate kiosks with these apps. For example, customers can use their mobile phones to scan QR codes on the kiosk, which can then direct them to the business’s mobile app. From there, customers can access a range of features, including special promotions, personalised recommendations, and even the ability to place orders directly from their mobile devices.
Trend 4: Multi-Function Kiosks
In order to maximise the value of their kiosks, businesses are increasingly turning to multi-function kiosks that can perform a range of tasks. For example, a retail store might use a kiosk that allows customers to browse products, make purchases, and even return items. By offering a range of services from a single kiosk, businesses can save money on hardware costs and provide a more streamlined experience for their customers.
Trend 5: Emphasis on Accessibility
As the importance of accessibility continues to grow, kiosk manufacturers are incorporating a range of features to make their products more user-friendly for all customers. For example, kiosks may include features like braille signage, audio prompts, and larger text to help customers with visual or hearing impairments. By making their kiosks more accessible, businesses can ensure that all customers have an equal opportunity to use their self-service technology.
Conclusion
As the kiosk industry continues to evolve, businesses in Malaysia are looking for ways to incorporate this technology into their operations in innovative and exciting ways. By staying on top of the latest trends, businesses can create a more engaging and memorable experience for their customers, while also improving their operational efficiency and reducing costs. Whether it’s contactless payment options, personalised experiences, or multi-function kiosks, there are plenty of exciting developments in the kiosk industry that are worth keeping an eye on. So, what’s your favourite kiosk trend? Let us know in the comments below!
